• Banana Shop

    Posted 2 Weeks, 5 Days, 4 Hours, 18 Minutes Ago

    The Banana Shop has been temporarily disabled for an update. We'll update this post when it's back live.

    Thank you for your understanding.

    The Banana Shop is live again. You will not see the changes yet, but there will be more lottos available when the patch has been completed. Sales will also appear more often than before.

    There will be more changes to the Banana Shop around the time that the Hydran patch is released.

  • Registration problem - resolved

    Posted 3 Months, 1 Week, 6 Days, 23 Hours, 12 Minutes Ago

    We have resolved the registration issue.

    I apologize for the late post, I'm very sick right now.

    There was a technical issue affecting all outgoing emails and that prevented our registrations from completing and sending out activation emails. The error has now been resolved and protections have been put in place to prevent it from happening again. This was a very unusual error and likely won't happen again.

    Thank you for your patience.

  • Registration problem

    Posted 3 Months, 2 Weeks, 13 Hours, 34 Minutes Ago

    We're currently experiencing issues with registrations.

    We do not have an ETA on when this will be resolved but we are actively looking for a resolution.

    We will post when it has been resolved.

    Thank you for your understanding and patience.

  • Email issues

    Posted 3 Months, 3 Weeks, 5 Days, 4 Hours, 57 Minutes Ago

    We have experienced some issues with our ticket system sending out emails. This has now been resolved.

    Thank you for your patience. If you still need ticket assistance then please log into the ticket system and check for your response, or submit a new ticket.

  • More Server Hardware Fixes

    Posted 4 Months, 1 Week, 1 Day, 22 Hours, 3 Minutes Ago

    The server was taken down today for an extensive hardware analysis. We discovered an additional issue with the power supply and replaced it. Combined with the recent cooling fix, we should have a very stable server going forward (no more random crashes). This is an important foundation for the upcoming patch.

    Thanks for your patience, and stay tuned  :)

  • Recent Server Outages

    Posted 4 Months, 3 Weeks, 4 Days, 5 Hours, 47 Minutes Ago

    We had ongoing server outages for a few months, or longer. After months of monitoring the issue, we determined the issue must be hardware-related.

    Our provider recently contacted us and let us know that they had replaced the CPU cooling system. This is likely what was causing these outages. As the server would overheat and automatically restart.

    As rare issues like these pop-up, we learn from them and improve. Every year we have less downtime than the last year.

    Hopefully, this issue has been fixed. However, we already did rent a replacement server anyway. So, when we do the Hydran patch, there will likely be a migration to a new server along with it.

    We wouldn't be spinning up a 3rd server if we weren't that close. Still can't give a date, but we're almost there. You'll get a date when we add the new landing page with that information.

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