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  • Registration problem - resolved

    Posted 1 Month, 3 Weeks, 3 Days, 12 Hours, 8 Minutes Ago

    We have resolved the registration issue.

    I apologize for the late post, I'm very sick right now.

    There was a technical issue affecting all outgoing emails and that prevented our registrations from completing and sending out activation emails. The error has now been resolved and protections have been put in place to prevent it from happening again. This was a very unusual error and likely won't happen again.

    Thank you for your patience.

  • Registration problem

    Posted 1 Month, 3 Weeks, 4 Days, 2 Hours, 30 Minutes Ago

    We're currently experiencing issues with registrations.

    We do not have an ETA on when this will be resolved but we are actively looking for a resolution.

    We will post when it has been resolved.

    Thank you for your understanding and patience.

  • Email issues

    Posted 2 Months, 6 Days, 7 Hours, 25 Minutes Ago

    We have experienced some issues with our ticket system sending out emails. This has now been resolved.

    Thank you for your patience. If you still need ticket assistance then please log into the ticket system and check for your response, or submit a new ticket.

  • More Server Hardware Fixes

    Posted 2 Months, 2 Weeks, 5 Days, 10 Hours, 59 Minutes Ago

    The server was taken down today for an extensive hardware analysis. We discovered an additional issue with the power supply and replaced it. Combined with the recent cooling fix, we should have a very stable server going forward (no more random crashes). This is an important foundation for the upcoming patch.

    Thanks for your patience, and stay tuned  :)

  • Recent Server Outages

    Posted 3 Months, 5 Days, 8 Hours, 14 Minutes Ago

    We had ongoing server outages for a few months, or longer. After months of monitoring the issue, we determined the issue must be hardware-related.

    Our provider recently contacted us and let us know that they had replaced the CPU cooling system. This is likely what was causing these outages. As the server would overheat and automatically restart.

    As rare issues like these pop-up, we learn from them and improve. Every year we have less downtime than the last year.

    Hopefully, this issue has been fixed. However, we already did rent a replacement server anyway. So, when we do the Hydran patch, there will likely be a migration to a new server along with it.

    We wouldn't be spinning up a 3rd server if we weren't that close. Still can't give a date, but we're almost there. You'll get a date when we add the new landing page with that information.

  • Email issues and other news

    Posted 7 Months, 5 Days, 11 Hours, 6 Minutes Ago

    There was an issue with our email server that affected all users. This prevented users from registering new accounts and resetting passwords. This has been resolved. You can now register new accounts and reset passwords as needed.

    Please submit a ticket at http://monkeydynasty.org/support if you need more assistance.

    Big changes coming before the year ends, as we prepare for our 5-year anniversary in February. No wipes, same devs, and continued development.

    2x donations returning soon!

    Hydran patch also coming soon, with new customs and much more!!

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